An SPF record is used to specify which hosts are authorized to send email from your domain. They are set up as a security method to prevent email spammers from sending mail with your domain as the sending email. Not having the SPF record configured correctly can also affect a variety of Rievent Platform related emails (CME Confirmations, Outcomes Invitations, Event Reminders, Purchase Receipts, etc).
What is Rievent's SPF Record?
Please include the following information in your domain(s):
Where do I add the "SPF" Record?
SPF records are added to your Domain Name System (DNS) zone as a text (TXT) record. The SPF record associated with your domain specifies which mail server(s) can be used to send email.
If you are not familiar with any of this, you may want to contact your IT department, as this is something they will most likely be able to configure and then test/verify.
How do I verify the change?
Once your domain's DNS SPF record has been updated, please be sure to confirm the changes are present by using a DNS SPF record query tool to look up the domain's TXT record.
Here are several options for testing:
- Copy/paste the following URL into your browser, then replace the yourdomain.com portion of the URL with the email's domain: https://mxtoolbox.com/SuperTool.aspx?run=toolpage&action=spf:yourdomain.com
If the SPF record was successfully installed, you will see a message similar to what is shown below:
- Linux terminal:
dig -t TXT +short yourdomain.com
- Access the email's "Original Message" headers which should say something along the lines of "... email@example.com designates 18.104.22.168 as a permitted sender"