A common reason for email responses not going into the ticket systems is that there is more than one email address listed in the TO field. When replying directly to the support ticket email, please make sure firstname.lastname@example.org is the only email listed in the "TO" address field. To include additional people in the email/ticket, use the CC field.
- The ticketing system does not accept inline comments when replying to a support ticket email.
- In order to view ticket attachments, you must be logged into the Support Portal
- More information on the Rievent Ticketing System