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Justin Rienerth

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Activity overview

Latest activity by Justin Rienerth
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    Justin Rienerth created an article,

    JSON Web Token Single-Sign-On Integration

    The majority of Rievent customers prefer to utilize a Single-Sign-On (SSO) authentication solution that enables a learner to navigate between the primary customer website and the Rievent Learning ...

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    Justin Rienerth created an article,

    Rievent Platform v9.21 Release Notes (5/21/2020)

    Rievent Platform version 9.21 was released Thursday, May 21 at 6:30 a.m. ET.  This update primarily accommodated platform maintenance and internal development; however, the following enhancements w...

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    Justin Rienerth created an article,

    FAQ: How do I troubleshoot password reset issues?

    The following questions may be helpful when resolving password reset issues.  Did the learner receive the password reset email? If not, have the learner confirm they are using the correct email. ...

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    Justin Rienerth created an article,

    FAQ: Why aren't my email responses going into the ticketing system?

    If you are having difficulty with ticket responses getting into the system via email, please log into the Support Portal for managing your support tickets.  More information on Managing Tickets via...

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    Justin Rienerth created an article,

    FAQ: Can I change templates after I begin creating an activity?

    No. Once a template has been selected, you cannot overwrite it.  If this happens, Rievent recommends: (1) If possible, save it for another activity. You can change the Activity Name and ID, as well...

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    Justin Rienerth created an article,

    FAQ: SSL Certificate Renewal for Custom Domains

    As your partner, Rievent is committed to provide a comfortable experience for your learners, and one way we're committed to helping is by ensuring that your SSL certificate remains active. Do all ...

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    Justin Rienerth created an article,

    Session & Speaker Evaluation Exports and New Test Server Policy (11/14/2019)

    Available now! New session and speaker evaluation .csv export options are available for any activity that includes a speaker or session evaluation. This new export provides a list of all learner re...

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    Justin Rienerth created an article,

    End of Support for Internet Explorer

    In 2015, Microsoft Edge replaced Internet Explorer as the default browser on Windows 10. In the last 4 years, Internet Explorer (IE) has not received any major updates, nor does it support many of ...

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    Justin Rienerth created an article,

    Rievent Platform v9.17 Release Notes (9/10/2019)

    Rievent Platform version 9.17 is scheduled for release on Tuesday, September 10th at 6:30a.m., ET. During the upgrade, the Rievent Platform will be unavailable for an estimated 5-10 minutes. This u...

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    Justin Rienerth created an article,

    Rievent Platform v9.16 Release Notes (8/8/2019)

    Rievent Platform version 9.16 is was released today, August 8th.  This update primarily accommodates platform maintenance and internal development, however, we've also expanded our support for merg...